Support Plans

Empirical IT can manage every aspect of your IT infrastructure and address any problems, so you can take back control of your time and enjoy the freedom to focus on your business.

Remove Technical And System Obstacles From Your Path To Success.

No two businesses are exactly the same, and no two businesses have the same IT requirements. No matter how big or small your business, with our IT support services, we proactively review your security, infrastructure and systems performance. We make you aware of any areas of concern and we advise on solutions and best course of action. While we offer options for Monitoring and Maintenance, most clients realise and appreciate the advantages of infrastructure and end users fully Managed Support Services.

We provide a range of support plans that enable businesses to outsource some or all responsibility for their IT resources. We offer bespoke business IT solutions and services that are competitive, cost-effective and can be easily scaled empowering you to grow.

In-House Support, Is It A Good Idea?

Not likely, unless you are a large enough company. If you are thinking about outsourcing and want to have the same level of personalised support, you should seek to work with a trustworthy IT services company

who can offer 24/7 schedule, quick response times and personalised offerings. Empirical IT ticks all these boxes to start with.

The Obvious Advantages of Outsourcing

While the advantages of in-house IT support can be summed up in a few lines, there are many drawbacks, and the advantages of outsourcing are far more detailed. For small and medium-sized organisations, outsourcing IT support is quite compelling business case. When done properly, outsourced IT services can effectively deliver:

Increased productivity

Collective Technical Expertise

Resource pptimisation

No Hidden Costs

Lower overhead costs


24/7 Availability


Better end-user satisfaction

Trustworthy Advice

Fixed, affordable monthly rates

Greater breadth and depth of expertise

Security & Constant Monitoring

Manageable and predictable budget

Reliable and effective infrastructure

Cost-Effective at a fraction of in-house costs

One final but less obvious advantage of outsourcing is that of trust. Partnering with a trustworthy technical support and IT services provider like Empirical IT gives your business access to cost-effective enterprise grade knowledge and solutions that were once expensive to implement and out of reach for small and medium businesses.

Building a professional relationship with your MSP partner will make you fully aware how to best conduct your business in relation to IT, as well as giving you access to a company that has been working with small and medium sized businesses for over 20 years.

Remove technical and system obstacles from your path to success

Support Packages

Through years of experience, we have implemented the best tools and methodology to ensure fast response and the highest level of customer satisfaction.

Empirical IT may not be the biggest but we are well regarded for the quality of personalised services, products and solutions you get from us. Our staff are highly experienced and competitive ensuring that any IT issues will be resolved quickly, and the communication will be smooth.

A partnership with Empirical IT gives offers you technology that is aligned with your unique business needs and goals.

MSP 365 Reviews

We are a construction company and always had IT issues with field staff and now WFH people too. this really affected our work. MSP365 did very good job with a thorough analysis followed by a detailed proposal which was simple to read and transparent. This was the best money we ever spent. At least we now have a secure collaborative workspace setup. great team. recommended.
We approached MSP365 to take care of our IT systems. At the beginning we were reluctant to make any changes due to previous bad experiences.We decided to give them a chance and the results were more than we anticipated. The new solution was implemented with negligible interruption to our business.Technicians are efficient & competent allowing us to get on with running our business. Highly recommended.
Excellent team fixed many of our IT issues. Great company and easy to work with. Personalised enterprise grade services. we are a small team, but we always felt very well looked after and taken care of.
We required the assistance of this company (which we knew from Sydney) to resolve our IT issues remotely. As usual they did a great job. The response time was fantastic, we were provided an appointment time which was kept, could not have asked for better! They upgraded our pharmacy IT infrastructure and integrated cybersecurity and disaster recovery solution. This was very much needed. They configured everything, shipped to us and was just plug in and just worked. After sales service was magnificent. They are now our managed service provider. Competitively and reasonable. Would highly recommend!
Empirical IT technicians are professional and provide the required support. They are always easy to contact and great people to deal with. I would recommend.
Great service from Sam and the team. Kept me informed during the whole process, understood the urgency and got us working again very quickly! Explained everything and very affordable. Great service, great value and very friendly so would highly recommend.
Great service from Sam and the team. Kept me informed during the whole process, understood the urgency and got us working again very quickly! Explained everything and very affordable. Great Service, great value and very friendly so would highly recommend.
top managed services from MSP365,. They are my new IT provider and they take care of all our IT needs. they did a great job that i am still thank full for the work done, and highly recommend them to any business. their solutions are very well planned and executed. I was informed and kept in the loop all the way through. Very professional and knowledgeable.
These guys really know their stuff and provide excellent service for very competitive rates. Our network was running really slow and they completed a root-cause and business analysis. Empirical IT provided us with a great solution to get us back up and running in next to no time. They also recommended another solution to protect our network from cyber attacks following a malware virus that our old set up from another company failed to prevent. The new solution has provided us the security and speed necessary for us to continue working with peace of mind. Highly recommended AAAA+++++

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