The primary role of our IT service desk is to support your team with day-to-day IT issues. Our experienced service desk staff are on hand to serve as your primary point of contact for addressing user requests, owning incidents, and providing a communications channel between other service management functions. Additionally, our focus is to keep your IT systems at optimal performance so you can take back control of your time and focus on the things you know best, your business, without having to worry about your IT.
As a Managed IT Service Provider, our service desk often plays an active role in capturing change requests, maintaining 3rd party support contracts, managing software licenses and assisting with day-to-day problem management.
Dedicated Service Desk
A dedicated service desk will provide you a dedicated account manager and technicians who will be able to develop a deep understanding of your IT infrastructure, will become familiar with your environment and business needs, and will, in turn, be able to deliver on any particular support requirements that you may have as a business.
You get all the benefits of your own, in-house service desk, without the cost and hassle of finding, retaining, and managing your own resources.
Onsite IT Support
Our onsite IT support service will provide you with right-sized, competitively priced IT resources to help you deliver the robust and reliable technology services that your team demands and your business needs.
You may need to quickly scale your team to support your business growth, or get cover for sickness and out of hours work. Perhaps you want to free up your internal team for other, more productive activities, or you may want to lower your onsite support costs while at the same time enjoying a better, more accountable level of service.
Whatever your reason, our knowledgeable and friendly onsite support team are available 24×7 to help you meet your business goals.
We will become part of your team, taking complete responsibility for the areas of your IT where you feel we can add the most value. That may be by deploying highly skilled third-line resources, or perhaps first line resources to help overcome all of your outstanding tickets.
Our experienced support team have a great deal of experience and they are well placed to provide you with the onsite IT Support service that you need to keep your business operational and on track to meet your goals.
Why Outsource To Our Service Desk
While the advantages of in-house IT support can be summed up in a few lines, there are many drawbacks, and the advantages of outsourcing are far more detailed. For small and medium-sized organisations, outsourcing IT support is quite compelling business case. When done properly, outsourced IT services can effectively deliver:
Our service desk can be integrated into other business processes such as:
Our support offerings can be a combination of onsite, remote and service desk support. Our technicians are available for assistance 24/7 and they can be dispatched on-site when you need them most.
Ensure that you are following best practices while taking advantage of our breadth of resources.
Our team have a great deal of training, as well as exposure to a number of different businesses over multiple industries. We know best practices and we are in a position to help you implement them. Additionally, you can take advantage of the breadth of experience and all of our different skill sets. You may need a specific network engineer for a day, for example, and we can provide that.
Keep on top of your IT costs and budget with greater confidence.
Your monthly onsite IT Support costs will be reduced to a single, predictable monthly operating expense that you can budget for with confidence. In addition, you won’t have to pay for blocks of time in advance of you needing it or face the endless hassle and expense of managing your own in-house team.
Enjoy the lowest possible disruption to your business.
We believe in consistency and we recognise that as a business, you will get the most benefit if you have a small group of engineers supporting you as they will be able to get to grips with your IT Infrastructure and will come to understand your business. You benefit from that consistency, while also benefitting from having a number of people who can be called upon to support you.
MSP 365 Reviews