IT Service Desk

Equip your business with IT Service Desk options to suit your needs

Business as Usual (BAU)

The primary role of our IT service desk is to support your team with day-to-day IT issues. Our experienced service desk staff are on hand  to serve as your primary point of contact for addressing user requests, owning incidents, and providing a communications channel between other service management functions. Additionally, our focus is to keep your IT systems at optimal performance so you can take back control of your time and focus on the things you know best, your business, without having to worry about your IT.

As a Managed IT Service Provider, our service desk often plays an active role in capturing change requests, maintaining 3rd party support contracts, managing software licenses and assisting with day-to-day problem management.

Dedicated Service Desk

A dedicated service desk will provide you a dedicated account manager and technicians who will be able to develop a deep understanding of your IT infrastructure, will become familiar with your environment and business needs, and will, in turn, be able to deliver on any particular support requirements that you may have as a business.

You get all the benefits of your own, in-house service desk, without the cost and hassle of finding, retaining, and managing your own resources.

Benefits of Dedicated Service Desk

High Performance

With dedicated resources focused solely, you will enjoy improved system performance and availability

Single Point Of Contact

You enjoy a single point of contact for support that is completely dedicated to your needs

Fixed Fee

Enjoy the predictability of fixed fees, the reduction in management hassle, with the flexibility of having your own team

Onsite IT Support

Our onsite IT support service will provide you with right-sized, competitively priced IT resources to help you deliver the robust and reliable technology services that your team demands and your business needs.
You may need to quickly scale your team to support your business growth, or get cover for sickness and out of hours work. Perhaps you want to free up your internal team for other, more productive activities, or you may want to lower your onsite support costs while at the same time enjoying a better, more accountable level of service.

Whatever your reason, our knowledgeable and friendly onsite support team are available 24×7 to help you meet your business goals.
We will become part of your team, taking complete responsibility for the areas of your IT where you feel we can add the most value. That may be by deploying highly skilled third-line resources, or perhaps first line resources to help overcome all of your outstanding tickets.

Our experienced support team have a great deal of experience and they are well placed to provide you with the onsite IT Support service that you need to keep your business operational and on track to meet your goals.

small business IT Support

Benefits of Onsite IT Support

Experienced Technicians

We can replace or supplement your existing IT team with experienced professionals

Easy Access

Get access to the expertise without all of the staffing issues.


Our experienced onsite support team is available 24×7 to help you meet your business goals.

Why Outsource To Our Service Desk

While the advantages of in-house IT support can be summed up in a few lines, there are many drawbacks, and the advantages of outsourcing are far more detailed. For small and medium-sized organisations, outsourcing IT support is quite compelling business case. When done properly, outsourced IT services can effectively deliver:

Professional standards

Full Australian based Service Desk

Phone Support (24/7 Australia-wide)

Secure Remote Support (24/7 Australia-wide)

Onsite Support NSW & ACT (Metro / Regional)

Infrastructure and end user support

Over 20 years’ SME experience.

Advanced & Secure monitoring and management tools.

ITIL based framework of best practices for delivering IT services.

Extensive ticketing tool for end-to-end customer & incident management

Our service desk can be integrated into other business processes such as:

Employee Onboarding

Data Access Management

Business Continuity Management

Reporting and Metrics management

Procurement of Hardware and Software

Supplier/Partner Onboarding and Off-boarding

Our support offerings can be a combination of onsite, remote and service desk support. Our technicians are available for assistance 24/7 and they can be dispatched on-site when you need them most.

Ensure that you are following best practices while taking advantage of our breadth of resources.

Our team have a great deal of training, as well as exposure to a number of different businesses over multiple industries. We know best practices and we are in a position to help you implement them. Additionally, you can take advantage of the breadth of experience and all of our different skill sets. You may need a specific network engineer for a day, for example, and we can provide that.

Keep on top of your IT costs and budget with greater confidence.

Your monthly onsite IT Support costs will be reduced to a single, predictable monthly operating expense that you can budget for with confidence. In addition, you won’t have to pay for blocks of time in advance of you needing it or face the endless hassle and expense of managing your own in-house team.

Enjoy the lowest possible disruption to your business.

We believe in consistency and we recognise that as a business, you will get the most benefit if you have a small group of engineers supporting you as they will be able to get to grips with your IT Infrastructure and will come to understand your business. You benefit from that consistency, while also benefitting from having a number of people who can be called upon to support you.

MSP 365 Reviews

We are a construction company and always had IT issues with field staff and now WFH people too. this really affected our work. MSP365 did very good job with a thorough analysis followed by a detailed proposal which was simple to read and transparent. This was the best money we ever spent. At least we now have a secure collaborative workspace setup. great team. recommended.
We approached MSP365 to take care of our IT systems. At the beginning we were reluctant to make any changes due to previous bad experiences.We decided to give them a chance and the results were more than we anticipated. The new solution was implemented with negligible interruption to our business.Technicians are efficient & competent allowing us to get on with running our business. Highly recommended.
Excellent team fixed many of our IT issues. Great company and easy to work with. Personalised enterprise grade services. we are a small team, but we always felt very well looked after and taken care of.
We required the assistance of this company (which we knew from Sydney) to resolve our IT issues remotely. As usual they did a great job. The response time was fantastic, we were provided an appointment time which was kept, could not have asked for better! They upgraded our pharmacy IT infrastructure and integrated cybersecurity and disaster recovery solution. This was very much needed. They configured everything, shipped to us and was just plug in and just worked. After sales service was magnificent. They are now our managed service provider. Competitively and reasonable. Would highly recommend!
Empirical IT technicians are professional and provide the required support. They are always easy to contact and great people to deal with. I would recommend.
Great service from Sam and the team. Kept me informed during the whole process, understood the urgency and got us working again very quickly! Explained everything and very affordable. Great service, great value and very friendly so would highly recommend.
Great service from Sam and the team. Kept me informed during the whole process, understood the urgency and got us working again very quickly! Explained everything and very affordable. Great Service, great value and very friendly so would highly recommend.
top managed services from MSP365,. They are my new IT provider and they take care of all our IT needs. they did a great job that i am still thank full for the work done, and highly recommend them to any business. their solutions are very well planned and executed. I was informed and kept in the loop all the way through. Very professional and knowledgeable.
These guys really know their stuff and provide excellent service for very competitive rates. Our network was running really slow and they completed a root-cause and business analysis. Empirical IT provided us with a great solution to get us back up and running in next to no time. They also recommended another solution to protect our network from cyber attacks following a malware virus that our old set up from another company failed to prevent. The new solution has provided us the security and speed necessary for us to continue working with peace of mind. Highly recommended AAAA+++++

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