Dedicated Service Desk
A dedicated service desk will provide you with access to a group of engineers dedicated to supporting you and your business needs.
By being dedicated to your support needs alone, they will be able to develop a deep understanding of your IT infrastructure, will become familiar with your environment and business needs, and will, in turn, be able to deliver on any particular support requirements that you may have as a business.
You get all of the benefits of your own, in-house service desk, without the cost and hassle of finding, retaining, and managing your own resources.
By adopting a dedicated service desk, you will be able to define your own service levels and workflows or train the team on how to support any bespoke applications or hardware.