Helpdesk / Onsite Support

Dedicated Service Desk

A dedicated service desk will provide you with access to a group of engineers dedicated to supporting you and your business needs.
By being dedicated to your support needs alone, they will be able to develop a deep understanding of your IT infrastructure, will become familiar with your environment and business needs, and will, in turn, be able to deliver on any particular support requirements that you may have as a business.

You get all of the benefits of your own, in-house service desk, without the cost and hassle of finding, retaining, and managing your own resources.
By adopting a dedicated service desk, you will be able to define your own service levels and workflows or train the team on how to support any bespoke applications or hardware.

Our onsite IT support service will provide you with right-sized, competitively priced IT resources to help you deliver the robust and reliable technology services that your team demands and your business needs.
You may need to quickly scale your team to support your business growth, or get cover for sickness and out of hours work. Perhaps you want to free up your internal team for other, more productive activities, or you may want to lower your onsite support costs while at the same time enjoying a better, more accountable level of service.

Whatever your reason, our knowledgeable and friendly onsite support team are available 24×7 to help you meet your business goals.
We will become part of your team, taking complete responsibility for the areas of your IT where you feel we can add the most value. That may be by deploying highly skilled third-line resources, or perhaps first line resources to help overcome all of your outstanding tickets.

Our experienced support team has a great deal of experience, as well as a multitude of industry accreditations. They are well placed to provide you with the onsite IT Support service that you need to keep your business operational and on track to meet your goals.

Ensure that you are following best practices while taking advantage of our breadth of resources.

Our team have a great deal of training, as well as exposure to a number of different businesses over multiple industries. We know best practices and we are in a position to help you implement it. Additionally, you can take advantage of the breadth of experience and all of our different skill sets. You may need a specific network engineer for a day, for example, and we can provide that.

Keep on top of your IT costs and budget with greater confidence.

Your monthly onsite IT Support costs will be reduced to a single, predictable monthly operating expense that you can budget for with confidence. In addition, you won’t have to pay for blocks of time in advance of you needing it or face the endless hassle and expense of managing your own in-house team.

Enjoy the lowest possible disruption to your business.

We believe in consistency and we recognise that as a business, you will get the most benefit if you have a small group of engineers supporting you as they will be able to get to grips with your IT Infrastructure and will come to understand your business. You benefit from that consistency, while also benefitting from having a number of people who can be called upon to support you.